SuguCu Studio
Refunds & Cancellations

Cancelling, Refunds and Changes

Updated 2026-10-12 · Sugar Curate, trading as SuguCu · Basseterre, St. Kitts and Nevis

We sell services, not goods, so there is nothing to return. Here is how to stop a service, what we refund, and how a refund reaches you.

01

Studio Monthly Plans

  • Plans are billed monthly in advance. Each bill is dated the 1st and due by the 7th.
  • Plans have a minimum term of 6 months (some of our first clients have 3). Your proposal says which applies to you.
  • After the minimum term, your plan runs month to month. Either side can end it with 30 days' notice, in writing by email.
  • If you end a plan before the minimum term is over, the months left in it are still due.
  • A month that has started is not refunded, because the work for it is already planned and under way.
  • When a plan ends, we hand everything back: your accounts, a full export of your data, and the content you have paid for.
02

Studio Projects

  • Smaller projects are paid in full before we start. Larger ones are half to start, and the balance before launch or before we hand over the final files. Your project page says which.
  • If you stop a project, the payments already made cover the work done up to then.
  • If you cancel before we have started any work, we refund your payment in full.
  • Extra projects on a plan only start after you agree in your portal, and go on your next monthly bill. Once one has started, it is billed.
03

Ad Spend and Shoots

  • Ad spend and shoot costs are passed on at cost, after you approve the budget.
  • Money already spent with the ad platform or paid to a partner for a shoot can't be refunded. Any part of an approved budget we haven't spent is not charged.
04

Screen Bookings

  • Every Screen campaign runs in 28-day cycles, month to month, with no minimum term and nothing that renews by itself.
  • To stop, use End at Cycle End in your dashboard before the next cycle is due, or leave the next cycle unpaid. You owe nothing further.
  • A booking cancelled before its first cycle starts is refunded in full, to your card, within 14 days.
  • Cycles that have started are not refunded, with two exceptions from the Screen Terms:
    • If your booking is still unresolved 14 days after its start date because no ad was approved, the amount becomes account credit for a future cycle.
    • If the screen is out of service for more than 24 hours in a row, we add the lost time to your campaign at no charge.

The full rules are in the Terms on go.sugucu.com.

05

Listings

Listing a business on listings.sugucu.com is free today. Nothing is sold, so there is nothing to refund. You can ask us to remove a listing at any time.

06

Exchanges and Changes

  • Because we sell services, there are no exchanges.
  • To change a Studio plan or project, write to us. We confirm in writing what changes, from when, and the new price, and nothing changes until you agree.
  • To change a Screen ad, use your dashboard. How often you can change it depends on your package.
07

Mistakes and Double Charges

If you are charged twice, charged the wrong amount, or we can't deliver what you paid for, we refund the difference or the full payment. Tell us as soon as you see it.

08

How to Ask, and How Long It Takes

  • Write to studio@sugucu.com with your name, the reference on your bill or booking, and what you'd like.
  • We reply by the next working day.
  • An approved refund is made within 14 days, in the same currency you paid in.
  • Card payments are refunded to the same card. Your bank may take a few more working days to show it. Bank transfers are refunded by bank transfer.